ActionAbility isn’t a name, a logo, or an office. It’s people. A team of dedicated Support Coordinators who bring strength, passion and genuine belief in what we do to every single person we work alongside.
Each member of our team has chosen this work – not fallen into it. They invest deeply in the people we serve, celebrate every win as if it were their own, and refuse to accept “that’s just how the system works” as an answer. It’s their dedication that makes ActionAbility what it is, and it’s the reason we can promise support coordination that is truly personal, hands-on and compassionate.
We believe the individuals we work with are the experts in their own lives. Our role isn’t to lead – it’s to walk alongside, to listen, to learn, and to help turn goals into action. Every day, our team is humbled by the resilience and strength of the people we support, along with their families and support networks. They are the reason we exist, and everything we do is shaped around their needs, their voices and their aspirations.
ActionAbility was founded by Joslyn, our Director and Senior Support Coordinator, who has worked in the disability support sector since 2012 and she’ll be the first to tell you: a vision is only as strong as the people who bring it to life. Today, that vision belongs to the whole ActionAbility team and to every person who trusts us to stand beside them in the pursuit of their goals.
We provide both Support Coordination and Specialist Support Coordination and it’s in the complex space that our team truly stands apart. When a situation involves multiple systems, competing demands, high risk or a history of supports breaking down, that’s not the moment to hope for the best. It’s the moment to bring in a team that has been there before, knows the players and knows how to get things moving.
Complex cases are our specialty, not our exception. Our team works confidently with participants whose circumstances involve significant barriers – psychosocial disability, complex health needs, justice involvement, child protection, homelessness or housing instability, family breakdown and situations where previous supports have failed. We don’t shy away from the hard conversations or the “too hard basket” referrals. We take them on, stabilise them, and build a path forward.
The NDIS doesn’t operate in a vacuum and neither do we. Our team has real, working knowledge of the mainstream systems our participants must navigate, and we know where the NDIS’s responsibilities end and other systems’ begin (and how to hold each accountable):
A hospital discharge should never be the start of a crisis. Our team specialises in hospital-to-community transitions – engaging early, working hand-in-hand with treating teams and making sure the funding, equipment, accommodation and supports are locked in before discharge day. We’ve helped people leave hospital after long admissions and step into stable, well-supported lives in the community, without the revolving door.
Finding the right home is life-changing and one of the most complicated areas the NDIS funds. Our team has extensive experience securing and coordinating:
Whether someone is brand new to the NDIS or fighting for the supports their plan should already include, we know what strong evidence looks like and how to present it:
Our team has spent years learning what works in the NDIS, what doesn’t, and where “the wheels fall off” and we’ve built our whole approach around preventing exactly that. When you work with ActionAbility, you’re not getting one coordinator working alone. You’re getting a team’s worth of knowledge, networks and determination behind every single participant.
